FAQ


  • What are your business hours?

    We operate within normal weekly business hours from 8:00 am to 6:00 PM. You can easily reach our office via phone, email, and text. 

  • Do you have contact with my client?

    That is totally optional! We do find that having direct communication with the client does significantly streamline the process, so please keep that in mind. Also, we do keep you informed of any communication and will gladly copy you on all emails with your client. 

  • Are my files secure and confidential?

    Yes! We use a tool called JotForm to collect your information and it is very secure. We do not share your information with anyone and we have strict guidelines to keep your information and your client's information safe. 

  • What do I do if I lose the file?

    We securely store your files on a backup drive, so in the event of a file loss, please reach out for a backup copy.  We keep these files for up to 5 years. 

  • Can you help with a transaction I've already initiated?

    Yes! Of course! We'd love to help you out and take over the transaction. 

  • How will you keep me updated?

    We realize the importance of communication in our business and do everything to ensure everyone is in constant contact. You will be surprised at how effective we are and how available we make ourselves to everyone involved in the transaction. We can come to you or use virtual platforms. Our availability revolves around our clients’ needs. Contact us with any questions you may have about your file needs. 

  • Do I still have to pay if the transaction is cancelled?

    The short answer is no. Life happens and deals fall through. We understand. 



  • Why do I need a transaction coordinator?

    We understand the challenging parts of real estate! You didn't sign up to become a paper pusher! On average it takes 19 hours of your time for just one transaction. Wouldn't you like to use that time to generate more listings and sales or spend more time with your family?  Give your clients that concierge experience by letting us take care of your paperwork needs so you can do more of what you love! 

  • What if we are not geographically close?

    No worries at all! We do all of our work online so we are able to serve you in the easiest, most efficient way possible! 

  • Agents are responsible for the following:

    • Review the Preliminary Title Report
    • Complete your own Agent Visual Inspection Disclosure
    • Attend any onsite inspections or appointments
    • Negotiate repairs and any changes in contract
    • Provide a full and complete checklist of documents required by your broker.
    • Provide exact wording on any addendums
  • What are your qualifications?

    Knowledge and Education are our foundation at Helpful TC. As a Certified Transaction Coordinator, a member of  C.A.R., and the National Association of Transaction Coordinators  Rest assured knowing your real estate and loan transactions are being handled with great care and expertise with Helpful TC.  

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